. . Parental controls are a set of tools designed to protect and keep children safe online. Here you’ll find all the help you need for Virgin Media related problems and issues. 2. Parental Controls and select the setting to “off” to disable parental controls. . This includes restricting children from accessing inappropriate or adult content. 255. We. Just to set expectations the issues with Child Safe have persisted for over 12 months. Adjust the settings according to the level of protection you want. SpeedAfter switching Web Safe off confirm changes by refresh page, press Ctrl + Shift + R; Child Safe and Virus Safe should be reported as off. That said, the more you know about the web, the better understanding you. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block. Once logged in you will see 2 filters; Virus Safe and Child Safe. Welcome to the community and thanks for taking the time to post your issue on the forums. If you are new to Virgin Media, the Child Safe content filter is usually enabled and this does block the most VPNs. As Virgin Media customers, you may have the right to apply to the High Court to vary or discharge the Court Orders below if you are affected by the blocks which have been imposed. Parental controls are a set of tools designed to protect and keep children safe online. In the ‘Web Safe’ section, select ‘Change Settings’. You own router would still have to connect to the VM hub but you can have that switched to modem mode which will means it's own wifi is always off. Change or cancel your package. With this service, you use the Virgin Media Cloud to save and access your files from anywhere on an unlimited number of devices. Then try this link to see if that allows the page to load. This includes restricting children from accessing inappropriate or adult content. Search the following phrase in Google: How to disable UPnP for [your router name] The general process is as follows: Enter your router's IP address (home network) as a URL in a web browser and. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Keyword Research: People who searched virgin media how to change settings also searchedThere is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. So either than did the trick, or my submission for the site to be reviewed as safe (but this was only 10 mins prior to it working again). If I do the same on any other Wi-Fi network it all works instantly. 1 for Families |. Here you’ll find all the help you need for Virgin Media related problems and issues. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setLogin in the the Virgin Media online account and try the to enable websafe. Then click on Parental Controls and turn it off. 1. 2. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. Just sign in to My Virgin Media and change your settings. I added it to the 'allowed websites' list, and it's working fine. Here are our top tips to help you on your way. I did try to get a timescale, the response i got was ASAP. try going to if Web Safe is on this site should be blocked. Learn more. Set “Private DNS provider name” to: dns. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. VIRGIN - TURN OFF WEBSAFE Link Here. Virgin Media recommends a regular reboot of its routers which allows these digital workhorses to clear any issues that may have built up during hours of endless downloads and video streaming. 1. Web Safe work as configured. 2. It can be customised it and change the settings of Web Safe to suit the needs of their family and is a free, built-in feature of every Virgin Media connection. Sadly, internet customers across the UK are prohibited from accessing a. Enter the email address to which you want to forward the messages. We would like to show you a description here but the site won’t allow us. Click OK if prompted. Stream from Virgin Media. Apply the Public DNS to the computer / device / your own Router i. Policy Overview. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneParental controls block websites and applications that you think are unsuitable for your child. Wi-Fi is fine, I have checked on multiple devices. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. You’ll pay nothing for 3 months (with no payment details. SpeedWeb Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. If your websafe option is off, then the toggle will be greyed out. Access your Hub's configuration page - default web address: 192. We can certainly assist you with your web safe issues, we would need to bring you in for a private message to discuss this and resolve. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. IPCONFIG reports DNS servers as 194. You'll see this in the vertical menu on the left side of the page under Advanced . If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. Virgin is still working on a more flexible system. To activate Virgin Media Parental Controls select ‘ACTIVATE’. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. Home Phone. If you wife takes the laptop back into the office, then she will need to revert. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Go to your TV Guide. try going to if Web Safe is on this site should be blocked. Click here to see the listingsStep 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. It’s easy to turn on. Very Insightful Person. All you need to do is report it through My Virgin Media: Sign in to My Virgin Media. It’s important you choose a passcode that’s different to the one you use to unlock your device. changing the DNS settings on one device works, but i can't do it for every device that needs to connect to my mail server (especially my phone, it seems to ignore DNS settings for some reason so it doesn't even work on there). Not sure why you cannot turn it off. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. 0 Kudos. I do not want to block all game sites, just selected ones. Step 1. Joining in. I have a work VPN that adds some DNS entries to the local computer (MacOS) and when I connect it takes a long time to register these - but only through my Virgin Media home connection. Once you have registered you’ll be able to do download the f-secure app onto your device. Click Settings Here you’ll see the two filters – one for Virus Safe and one for Child Safe protection. If you want to know any more then refer to the phone user guide page 11 in the page footnotes. Virgin Media takes online safety seriously. If this doesn't work, or your device doesn't have a camera, you can manually enter the number displayed alongside the QR code into your authenticator app. Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. People say to go into the Firewall section and disable certain setting that aren't there the option I have are:Hi, I'm trying to see if web safe is turned on/off but any time I try to access it either on my phone or laptop the page just endlessly - 5362887. Click the big on/off icon to connect. As a temporary / permanent workaround consider using an alternative DNS, read more here Public recursive name server - Wikipedia. Can somebody please advise how to turn the Child Safe Lock off?. Get NordVPN - the #1 VPN for Virgin Media. 0 Parental Controls. I will try that and let you know any possible solutions that virgin come back with - 5252644. If you're still having issues changing your settings, please let us know. Phone. 2. Networking and WiFi. AutoModerator • 4 yr. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. Account - Cable. Account - Mobile. Select an Age Rating that is suitable for your children and select OK. Select Menu, Settings and then Parental & Purchase Controls. Turn on SafeSearch VIP. We'll go over how to set up the filter, what. on 31-10-2022 09:25. Powered by McAfee, the package includes parental controls and protection against virus, spyware and spam means you are completely safe from any online threats plus your email is free of attacks by spammers. VodafoneHi @Lauris123, Thanks for your post, and a warm welcome to our Community Forums. e. My child safe options are switched off. If your site is blocked by a majority of ISPs, it may be that there is a. The Auto forward window opens. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. I have checked the systems at our side and there is no issue. Then select the Settings PIN & Parental Controls option. I would like to turn wifi off at night, This is not block it to certain devices - just plain old OFF, without turning the router off. In response to lotharmat. It can be customised it and change the settings of Web Safe to suit the needs of their family and is a free, built-in feature of every Virgin Media connection. on 06-05-2023 22:30. 168. . clicking on the Cloudfair at the bottom, does not take me to a site that i. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Go to My Apps. Stream from Virgin Media. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. To do this: Go to Settings > General > Profiles & Device Management, Choose the WiFi network profile to remove main Virgin Media WiFi profile, Select Remove Profile. To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. I cannot turn off web safe in Networking and WiFi 2 weeks ago; All Adult sites are being blocked in Networking and WiFi 3 weeks ago; Please Advise how to Turn Child Safe Off in Networking and WiFi 4 weeks agoStay safe online. Please enter your email. Networking and WiFi. Called "Web Safe" the system currently blocks all access to sites featuring pornography, drug use, hate speech, violence, self-harm and suicide. 8. Your daughter has correctly learnt that Child Safe is only a DNS redirection process and as one can easily change the DNS of a device the Child Safe filter can be bypassed in seconds and the VM Hub does not have options. UPnP (Universal Plug and Play) is a network protocol that allows apps and devices to open and close ports automatically in order to connect with each other. Click Extensions. The settings are saved and I have rebooted the Virgin Media Hub. To disable or enable each level of protection, click Turn On or Turn Off, and then Apply…. I have been complaining to @virginmedia about this for months. If your Virgin Mobile is connected to your home broadband, you can browse protected. I have to manually click ‘Load Content’ on the email to download them. Open Safari and go to Safari > Preferences. 255. Learn more. Tap App Limits. 8. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Virgin Media Community; TV; TV on the go; Can't turn off audio description in VM Go web app; Options. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Here are our top tips to help you on your way. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. 8. Can someone advise from Virgin how to sort this out? - 5084023. Log in to My Virgin Media. Web Safe – Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. I have turned off the Child Safe and have restarted my Wifi box as well as my personal connected devices, but still websites are being blocked, please help me in keeping all websites open to access. More about Virgin Internet Security. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. To turn parental controls off on Android, you need to go to the Play Store. I'm connecting the Mac via ethernet to the hub,. Press and hold the Power button until you see the power menu options. QuickStart, set up and connections. Here’s how to set it up: The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Keep bank details secure. 8. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. com. Web Safe – Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Reply. Post back here if you wish to see the issue resolved, i. If you’d like to change the. Register or Sign in to your My Virgin Media account. Tech Chatter. Vodafone Hi @Lauris123, Thanks for your post, and a warm welcome to our Community Forums. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Hi , Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings! You can read more about Parental Controls on our website. From shared hosting to bare metal servers, and everything in between. All devices at home using BT broadband or any of the five million BT Wi-Fi hotspots will automatically benefit from SafeSearch. Press the TiVo button on your remote to go to the Home screen. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Security matters. The Virgin Media Hub 3. Click: Settings. Manage Your Account. I tried using the "Blocked Websites" feature to add websites that we always want Child Safe to block access to. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Enter the Screen Time passcode if asked. Choosing your Web Safe settings. I see that you can create a guest network with Virgin Media. To check for open ports on the Hub 1 or 2’s firewall: • Access your Hub's configuration page - default web address: 192. Have you ever been able to access your online account? Child grooming. I do see the IPv4 addresses returned from VM DNS differ from OpenDNS & Google DNS via nslookup. 100 and 194. Web Safe only works on devices connected to your Virgin Broadband at home. Browse Virgin Media Virgin Media Community. 2. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. 8. 88K views 5 years ago. The process of disabling UPnP is unique for each router. 100). Web Safe. Child safe is marked as off on my account, however however websites are being blocked. Select your channel and press or to scroll back through the history of shows. e. Any attempt bounces me back to my account page. Virgin Media; My Virgin Media; Shop;. on 19-10-2022 07:04. Options. ago Web Safe is not. e. Web Safe only works on devices connected to your Virgin Broadband at home. . Every now and again when Virgin update their system the Parental controls get refreshed and switched back on again. 4. i am finding that some websits are blocking me claiming my ip is the issue. Includes settings for BT, Sky, EE, TalkTalk, Virgin Media, PlusNet and Vodafone. We would like to show you a description here but the site won’t allow us. There are several parental control apps for your Android device available in the Google Play store. 0 is a powerful and sophisticated router that provides a range of advanced features and tools. This option may also say Off. Virgin Media O2 will never call customers, message them via social media, or send a text message to ask for bank details. Hi @Ker2ker. 3. Select Request a PIN. on 19-07-2023 09:07 Hi @Brianlfc0210, Welcome to our Community Forums! Thank you. . Entertain me; Broadband Deals. I think the OP wants to stop their VM hub from. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 0 Kudos. Virgin Mobile. Enter the email address to which you want to forward the messages. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online. Click on Auto forward. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 Makes sure your dns settings on your computer are manually set - 8. You can also sound alarms and send your location information to others. Child safe disabled for a month, virgin arnt helping, any ideas? Hey All, I use to use child safe all the time for my kids but about 5 weeks ago i noticed it was disabled, tried enabling it and it keeps disabling. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Re: How to turn wifi off. Accessing Websites Blocked By Virgin Media. This three-dot menu icon is in the top right corner of the web browser. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. 8. Requires activation. Have you ever been able to access your online account?Child grooming. 88K views 5 years ago. Log in to My Virgin Media. 1. Stay safe online. This is what I tried to enter. Using a VM Web Safe options, the Child Safe controls are enabled / disabled for all devices. in/myVM . 3. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Learn how you can change Web Safe settings to turn Child. google (disable when using mobile data) 0 Kudos Reply. Child safe is an additional feature to Web Safe which, once turned on, will block. In Advanced Settings you can disable your guest network as well as manage the limits of your different networks. Virgin Media Web Safe comes free with any Virgin Media broadband package and provides wifi-level protection for all devices connected to your router. Select Disable Parental Controls. 0 Kudos. 0 Kudos. Account - Mobile. In Safari on a Mac, click Safari > Preferences. Adjust the settings. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. Choose Off, and press Save. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Options. I'm sorry to hear there are some problems with your My Virgin Media and the disabling of Web Safe on your service. Disabled 2. Post reviews of your current and past hosts, post questions to the community regarding your needs, or simply offer help to your fellow redditors. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online. 1. ago. After that, click onManage services. I have no clue what any of this means and would really appreciate it is anyone can help. do not be tempted to manage Web Safe via the new page. Under the Virgin Media WiFi settings select the opt out button 4. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Go to your TV Guide. If you can not log into your Surfshark account, skip the first suggestion. 3. Yes I'm aware. Scroll down to the eBilling section and click Switch to eBilling. This is internet security software offered to Plusnet users who can use this feature to protect up to 7 Pcs. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. The best way to reset the SH is via the menu item on the web interface (if accessible!). With F-Secure SAFE, the hard work is done for you. By default, your router's firewall should have a checkmark in the Enable box, so clicking Disable will switch your router's firewall off. Learn more. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. my number's been ported now and although I wasn't able to log into the virgin mobile app to disable it I was able to log in via my phone's web browser. If your Virgin Mobile is connected to your home broadband, you can browse protected. Childsafe off but still blocking sites. Safety first! An ounce of prevention is worth a pound of cure when it comes to securing your devices. While Virus Safe protects your devices from malware and. For VIRGIN MEDIA WEB SAFE. 0. The easiest way to access websites blocked by your ISP is by connecting to a VPN. It’ll help to protect any device that’s connected to your Virgin Media home network to keep you, your family and your gadgets safe. 1. Phone. Any. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Speed Just to set expectations the issues with Child Safe have persisted for over 12 months. VPNs we tested to unblock various forbidden resources. Log in to your Virgin Media account using your email address and password. That said, the more you know about the web, the better understanding you. 1. your home network uses private IP Address space, i. 1. Can you try refreshing your network and clearing your cache and cookies. To prevent this from happening, avoid connecting to networks that you don’t know and trust and disable your device’s auto-connect to networks. On top of that, I cannot turn on/turn off again the options: whenever I try to click on any of the 2 switches "Virus Safe" and "Child Safe", they won't budge and I will get the error: "Sorry the changes you made were not saved, please try again". When I speak to Virgin Media, the stock answer is to turn off the router, wait for two minutes and then turn it back on again. 5. SpeedWe would like to show you a description here but the site won’t allow us. Setting up a VPN is easy if you use a premium provider. 5. . Follow these easy steps: 1. You can also search your TV Guide for a specific channel using the. You can switch Web Safe on or off whenever you want, but it comes automatically switched on when you purchase your package. Welcome to the community and thanks for taking the time to post your issue on the forums. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Click on Web Safe. Disable Telnet access if it isn’t required. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. Shows available as Catch Up TV are indicated with this symbol: Step 3. Hi thank you fir the reply. This is a workaround for when Child Safe & Virus does not or cannot be turned off. Similarly, while it's a better decision to keep your SSID hidden, it's not a fool-proof security measure. There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. 4. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. Try going to ⚙ > E-mail > Filter Rules and delete the Auto Forward rule. Check the box at the bottom that says Show develop menu. Can you try refreshing your network and clearing your cache and cookies. Chose whose device you would like to protect. To turn off or remove your Virgin Media Parental Control, do the following: Log in to your Virgin Media account. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. 3 Once logged in, select ‘My apps’ tab’. in the display area. I'm sorry to hear there are some problems with your My Virgin Media and the disabling of Web Safe on your service. Networking and WiFi.